Expanded privacy policy

Privacy Notice Scope

Trust is a cornerstone of our company ethos. KnowNow Information Ltd. is committed to maintaining your trust by protecting personal information that we collect and use.

This fair processing notification describes the information that KnowNow Information collects about you; how we use and protect this information; the choices you can make about how we use this information; and how you can correct or update your information

Information KnowNow Information Collects

We may collect information about you from a variety of sources. This includes information we collect directly from you; information we collect when you visit our sites, view our online content and information we collect about you from other sources.

Information We Collect Directly From You:

We collect information directly from you when you choose to participate in our offers and programs, create an account via our websites, call or email us, or otherwise provide information directly to us. This information is hosted on a secure cloud hosted CRM platform (Zoho CRM). With restricted access to this system, all data access is password protected

The following are examples of information we may collect directly from you:

• Name.
• Email address.
• Postal address.
• Username and password (although we cannot access passwords).
• Telephone and mobile numbers
• Payment information (such as a credit card & Bank details).
• Future communication preferences.
• Telephone number and recordings when you call our office.

Information We Collect When You Visit Our Sites, View Our Online Ads Or Promotions, Or Other Services

We use cookies and other technologies (e.g. ZohoIQ) to collect information when you visit our sites, view our online advertisements or promotions, or other services. The following are examples of information we may collect with these technologies:

• Information about your device browser and operating system.
• IP address.
• Web pages you view.
• Links you click.
• KnowNow Information emails you open
• Social media interactions with our brands.

All of the information we collect about you may be combined to help us improve our communications with you and to develop our services.

Information KnowNow Information Collects From Other Sources.

We may obtain information from other sources, including commercially available sources. Examples of information we may collect from other sources are:

• Name.
• Postal address.
• Email address.

Uses & Information Sharing

KnowNow Information Business Purposes

We use the information we collect to provide you offers and services, to deliver to you advertisements, offers or other content tailored to your interests, and to conduct other KnowNow Information business operations.

The following are examples of how we may use the information we collect:

• Answer your questions or respond to your requests.
• Develop new products and services.
• Create and manage your account.
• Process payment for purchases
• Protect against or identify possible fraudulent transactions.
• Send you email and/or postal messages with information about our brands and other content we think may be of interest to you
• Develop and provide advertising tailored to your interests, including interest-based advertising.
• Personalize your experience on our websites by presenting services and information tailored to you.
• Analyse the use of our services and advertising.
• Enforce our Terms and Conditions and otherwise manage our business.

The success of our business depends on your trust, and we do not sell your personal information to marketers. We share your personal information within KnowNow Information and as described in this Policy notice. We do not share personal information with marketers outside of KnowNow Information unless you consent to such sharing, or as described within this Policy notice.

Co-Promotions With Carefully Selected Business Partners

KnowNow Information may collect personal and other information for a co-promotion or joint program with a business partner and share your information with that business partner. For these programs we will make clear at the point of collection that the information will be shared with KnowNow Information and the participating business partner and ask for your consent as required by applicable laws.

Third-Party Service Providers

We rely on third-party service providers to perform a variety of business operations on our behalf. In so doing, we may need to share your personal information with them. We provide our service providers with only the personal information they need to perform the services we request, and we require that they protect this information and not use it for any other purpose.

For example, we may rely on a service provider to:

• Fulfil your service requests and answer your questions.
• Host our sites and deliver our email or other communications.
• Manage payments or take other actions on our behalf.
• Analyse our data, sometimes combined with data from other sources, to send you communications or provide professional services
• Conduct research and analyse data to improve our products, services and sites.
• Where permitted by law, combine personal information about you that KnowNow Information has collected with personal information
about you that a business partner has collected so we can jointly send tailored promotional communications to you or to complete professional services we have been instructed to undertake. In such instances, our business partner will not be permitted to use KnowNow Information data or the combined data for its own, independent marketing purposes. Our service provider will only be allowed to use the combined set of information to send you joint communications that we hope will be of interest to you. If you prefer not to receive these joint communications, you can always opt out by following the instructions provided in any such communication or through this Privacy Policy as indicated above.
• Perform other services that we request.

Other Situations.

We may disclose your personal information:

• As part of the sale of a KnowNow Information brand to another company.
• To protect and defend the rights and property of KnowNow Information (including enforcing our Terms and Conditions).
• When required by law and/or government authorities.
• To fulfil contracted professional services such as surveys or rent reviews.

Personal Information Retention Period

We will retain Personal Information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Examples:

When you notify us you wish to come off of our mailing lists we will erase your data within 4 weeks. We may keep your personal data for periods as stipulated under the 1980 Limitation Act in order to comply with personal indemnity insurance.

Aggregated And Non-Personal Information.

We share aggregated and/or anonymous information that does not identify you for KnowNow Information business purposes. For example, we may disclose the number of visitors to KnowNow Information sites or services. We may also share aggregated and/or anonymous information with our business partners for their own business purposes.

Information Security

KnowNow Information is committed to keeping personal information secure. We have implemented technical, administrative and physical procedures designed to protect personal information from loss, misuse or alteration.

We limit access to personal information to those who have a business need. We keep personal information only for so long as deemed reasonably necessary.

Information Transfer

KnowNow Information may transfer your personal information within KnowNow Information and/or to other third parties, such as our third-party service providers. Your personal information may be transferred to, stored, and processed in a country other than the one in which it was collected. This information will remain within the European Union or countries with appropriate adequacy status. We have implemented procedures and controls to help ensure that personal information is protected no matter what country it is stored in or transferred to.

Children's Online Privacy

We do not intend to collect personal information online from children under 13 or as defined by local legal requirements.

Legal Effects And Impact To Individuals

In some cases the personal information you provide may be used as the basis for consent for 3rd party organisations and as such could be the lawful basis for processing and or form part of a contractual obligation and have a significant impact on the individual or individuals providing the information, if you decide not to provide personal information KnowNow Information may not be able to complete certain services on behalf of individuals, companies and or recognised professional institutions.

Links To Third Party Sites And Social Media

KnowNow Information sites may include links to third-party sites. KnowNow Information does not control these third-party sites, and we encourage you to read the privacy policy of every site you visit.

Social Networks And Third-Party Plug-Ins

Our websites may include plugins from social networks or other third parties.

An example of a plugin is the Facebook “Like” button. Where legally permitted, these plugins may communicate with and send information to the party that provided the plugin, even if you do not click on the plugin. This information may include your IP address, information about your browser and device, and the address of the web page you are visiting on our site. Loading, using or clicking the plugins may also place, read and transmit cookies. These cookies may contain a unique identifier the social network or third party assigns to you. The loading, functionality and your use of the plugins are governed by the privacy policy and terms of the party that provided the plugin.

Social Network And Third-Party Login

Our websites may allow you to log in using a social network or other third-party account. An example of a third-party login is “Log in with Facebook.” Logging into one of our sites with your social network or other third-party account may allow us to gather information that you give us permission to access from that social network or third party. The login feature may also transfer information to the social network or third party, such as your username and password, to authenticate you. The social network or third party may also automatically collect information such as your IP address, information about your browser and device, and the address of the web page you are visiting on our site. The login feature may also place and read cookies from that third party that may contain a unique identifier the social network or other third party assigns to you. The functionality of and your use of the login is governed by the privacy policy and terms of the party that provided the login functionality.

User Generated Content

Some KnowNow Information sites and applications enable users to submit their own content for contests, blogs, videos, and other functions. Please remember that any information you submit or post as user-generated content to KnowNow Information sites become public information. You should exercise caution when deciding to disclose your personal, financial or other information in such submissions or posts. KnowNow Information cannot prevent others from using such information in a manner that may violate this Privacy Policy, the law, or your personal privacy and safety. KnowNow Information is not responsible for the results of such postings.

Your Choices

Your Choices & Access To Your Information

We give you choices about how we communicate with you.

Email Communications

You can stop receiving promotional email messages from KnowNow Information by following the opt-out instructions provided in any such message you receive.

Postal Mail

You can stop receiving promotional postal mail from KnowNow Information by following the opt-out instructions that may be included in those communications.

You can also stop receiving promotional email or postal communication through this Privacy Policy. You can email [email protected] to learn how to unsubscribe.

Mobile Text Messages

We only send you promotional mobile text messages if you explicitly ask to receive these (you opt in). You can stop receiving promotional text messages by following the instructions to opt-out provided within that text-messaging program.

Essential Messages

PLEASE NOTE: We will honour your request to stop receiving promotional email, text and postal messages from KnowNow Information. However, we may continue to send you service-related communications such as emails confirming purchases through our websites. And we may keep information for record keeping, such as to ensure we fulfil consumer requests not to send particular types of messages.

Access

We take steps to keep your personal information accurate. You can email [email protected] to learn how to access and/or update the personal information you provide to KnowNow Information. KnowNow Information does not charge for this service and responds to reasonable requests in an appropriate timeframe.

Data Erasure & Processing Choices.

You can instruct KnowNow Information by email: [email protected] to cease processing or erase your personal data, where these requests do not impact the freedoms and rights of others as defined by EU privacy regulations, we will act on your instructions in a reasonable time frame and use appropriate resources to comply with your request. The withdrawal of consent or erasure of data from an individual to cease processing will not invalidate the original legitimate and lawful basis for processing of personal data as outlined in this notice.

Data Portability

You can instruct KnowNow Information by email to transfer personal data relating to you to another company where these requests do not impact the freedoms and rights of others as defined by EU privacy regulations, we will act on your instructions in a reasonable time frame and use appropriate resources to comply with your request. The transfer of your personal data will not invalidate the original legitimate and lawful basis for processing of personal data as outlined in this notice.

Right To Object

You have the right to object to the processing of your personal data by KnowNow Information you can email [email protected] to contact KnowNow Information or you can object to an appropriate data protection authority.

Details of the UK data protection authority are listed below:

• Information Commissioner's Office
• Wycliffe House
• Water Lane. Wilmslow
• Cheshire, SK9 5AF
• Tel: 0303 123 1113

This notice was last updated 10/07/2018

Third Party Plugins

These are the following 3rd party plugins that Knownow Information uses on its websites:

Site	3rd Party	Purpose
Kn-i.com, consentua.com, entelligently.com	ZOHO IQ	Tracking of user interactions on our website
Kn-i.com, consentua.com, entelligently.com	Google	Analytics on user behaviour and how the user was directed to our site.
Kn-i.com, consentua.com, entelligently.com	YouTube, Vimeo	Video delivery.
Kn-i.com, consentua.com, entelligently.com	Twitter	Social Media, access your tweets, your profile and how you interact with our brand.
Kn-i.com,	Wordpress	Performance of the site to ensure a great experience.